How to Reset the Photoconductor Page Count on a Lexmark E360 E260 E460 Printer

How to Reset the Photoconductor Page Count on a Lexmark E360 Printer

Document ID:HO3486
Properties

Solution

Overview

 

You must reset the photoconductor page count at any time you replace the photoconductor unit. Otherwise, the printer will not register the photoconductor replacement, and it will think that the old photoconductor unit is still installed. The printer will therefore continue to display an 84 – PC Kit life or a  Photoconductor (PC) Life Warning message. In addition, once the old, unreset photoconductor page count reaches a certain point, the printer will stop printing and display an 84 – Replace PC Kit or a Photoconductor Exhausted message.

NOTE: For more information on these error messages and their meaning, see the section labeled Error messages located near the end of this article.

 

 

To reset the photoconductor page count:

 

 

IMPORTANT! The photoconductor page count should be reset only when a completely new photoconductor kit is installed. Resetting the page count without replacing the photoconductor kit will cause the photoconductor to operate beyond its intended life and create print quality issues or possibly damage the printer.

 

Step Action
1  

After installing the new photoconductor unit, open the front cover. Leave the printer powered on.

 

2  

With the front cover open, press and hold the stop/cancel () button.

 

3  

Watch the LCD screen. When you see the message “Resetting PC Counter“, let go of the button.

 

4  

Close the front cover.
NOTE: If you wish to confirm that the photoconductor page count has reset, print a menu settings page.

  1. With the printer at the ready state, press the Menu () button to enter the printer menus.
  2. Press the  button to scroll through the menu items until you see Reports.
  3. Press the Select () button once to enter the Reports menu.
  4. Press  until you see Menu Settings Page.
  5. Press  once. The printer should display Printing Menu Settings Page and the menu settings page(s) should print out.

On the menu settings page(s), look for an entry called PC Kit. If the counter has been reset correctly, the PC Kit should read Ok.

 

 

 

Error messages

 

Photoconductor (PC) Life Warning or an 84 – PC Kit life message indicates that the photoconductor unit is near the end of its functional life and should be replaced soon. The recommended action is to replace the photoconductor unit or have an extra one in stock. You can press the  button to clear this message and continue printing.

Photoconductor Exhausted or an 84 – Replace PC Kit message indicates that the photoconductor unit has run through its functional life. At this time, you must replace the photoconductor unit and reset the photoconductor page count to clear this message. IMPORTANT! The printer will stop working once this message appears. You cannot clear it without replacing the photoconductor unit and resetting the photoconductor page count.

 

 

Alternate method

 

If pressing the stop/cancel () button does not reset the photoconductor page count, follow the steps below to enter the printer’s Configuration menu and reset the counter there.

Step Action
1  

Power off the printer.

 

2  

With the printer off, press and hold the  and the  buttons.

 

3  

Power on the printer while keeping these buttons pressed down. Watch the printer screen. WhenCONFIG MENU is displayed, let go of the buttons.

 

4  

Press  to scroll through the menu items until you see Reset PC Cnt.

 

5  

Press the  button once, then press  again to confirm the reset.

 

6  

The printer should briefly display the message “Resetting PC Counter” and return to the main menu.

 

7  

To exit the Configuration menu, press  to scroll through the menu items until you see Exit Config Menu. Press .

 

8  

If the photoconductor warning messages continue to appear, please contact Lexmark Technical Support or your next level of support for additional assistance.

 

 

 

Still need help?

INITIALIZE DISK, for HP mfp

Turn the MFP off and then on.
When the memory count appears on the control-panel display, press the right-hand side of the START button until all three LEDs are lit. Release the START button.
Press 5 one time. INITIALIZE DISK appears on the control-panel display.
Press 6 one time. A series of asterisks appears on the control-panel display. Wait for the MFP to complete its initialization sequence.

HP laser printer error code list

Error 02 Warming up

  • Turn printer off. Unplug I/O cable from rear of printer. Power up printer and see if it goes to ready. If printer goes to ready, the problem could be a driver issue, a bad I/O port in the computer or a bad I/O cable. If the printer still stays in 02 warm up, replace the formatter board.

Error 11 Paper Out

  • Check paper tray for paper. Make sure it is seated properly.
  • Check the tray size actuating tabs on the paper tray for damage. Check to see if the actuators they contact aren’t bent. The micro-switches they actuate could be defective or misaligned. Manually depress the actuators and listen for a click.
  • Check that the paper sensor arm isn’t stuck or broken.
  • Paper Control Sensor PCA is defective.

Error 12 Printer Open no EP cartridge

  • Check that the toner cartridge is installed.
  • Check that the top cover is firmly closed.
  • On HP II/IID/III/IIID printers this error is usually caused by a bad DC power supply.
  • On HP IIP/IIP+/IIIP printers the primary cause is the density adjusting PCA. There is a slight possibility of it being a bad fan. There is also a slight possibility of the tab on the fuser access door above the MP tray breaking off and causing the error. If the fan starts to run, quits and you notice a burning odor, the scanner motor has failed and needs to be replaced. The problem can also be caused by a defective drum shutter on the toner cartridge.
  • On the 4/4M/4+/4M+ the tab on the top cover that actuates the door interlock could be broken.

Error 13 Paper Jam

  • Paper jams can occur in 3 places: Entry, registration and exit.
  • If the paper isn’t picking up out of the paper tray, visually inspect the pickup roller. If it looks shiny, replace it. You should also replace the separation pad as they work together. On the 4L/4P/5P/6P the pickup roller has a plastic shaft that breaks. You’ll have to replace the whole pickup assembly. This requires major disassembly of the printer. Check our printer repair kits for your model printer. If you don’t see it listed, email us.
  • If you have an HP 4/4+/5 with an optional 500 sheet feeder that’s jamming, check the balance knob adjustment. Center it with a full ream of paper for proper operation.
  • If the paper is jamming at registration or anywhere between pickup and exit it could be a number of things. Check the paper path for torn bits of paper or label residue. On the II/III series, remove the metal registration guide plate (2 screws) and check underneath it. If the pickup rollers are moderately worn, the paper will stop just short of the registration roller. On the 4L/4P/5P/6P remove the screw holding the oblique roller assembly (Inside front of printer) and pull out and inspect the assembly and the area under it. On the HP 4/4+/5 pivot up the metal plate and check underneath it. Check the roller assembly on the left side for torn scraps of paper (a flashlight or torch is necessary).
  • Make sure paper cassettes are firmly seated, corner tabs aren’t bent. Some trays have lifting springs that could pop out if tray has been dropped.
  • On HP IIP/IIP+/IIIP printers if the paper scrunches up at the toner cartridge you’ll need our Inside Accordion Jam Repair Kit.
  • Check your software settings in the program you are attempting to print from. Do you have the correct paper size specified? If you have a different paper size than what is in the tray, you’ll get a paper jam.
  • Exit jams are frequently caused by exit sensors. These sensors are typically mounted on the fuser assembly or adjacent to it. They are plastic arms that block and unblock an optical sensor. The arms can get stuck or knocked out of place when clearing paper jams. The optical sensors can also get dirt blocking the photo cell. Clean the sensor and check for free movement and proper installation of the sensor arms.
  • On HP II/III series exit jams are mostly caused by worn gears. The best way to troubleshoot this is to defeat the door interlock (see door interlock photo on troubleshooting page). Press down on the arm on the top right of the fuser. Initiate a test page. While holding down the arm, press one of the metal cartridge detect switches just below the door interlock. Watch the movement of the gears. You will get a 51 error because the door is open. Recycle power to get rid of error. There is an arm gear on the lower right of the fuser that can shed teeth. There is also a 14 tooth gear below the large gear on top of the fuser. You can also manually rotate the large gear and check for binding or crunching. If that happens, then replace the 14 tooth gear. On the door, there are some delivery coupler gears that mate with the fuser and drive the exit roller. Check the gears for excessive wear. Replace if necessary. If the paper gets almost all the way out and jams, replace the exit roller or the exit roller assembly. If the error occurs after fuser replacement, check and see if the connector on the left of the fuser is properly mated with the one in the printer.
  • On HP IIP/IIP+/IIIP printers if the paper has accordion folds on the bottom and jams on exit, order our Top Output Accordion Jam Repair Kit.
  • On HP 4/4+/5 printers the most common cause of exit jams is the exit assembly. Order our 4/4+/5 Exit Jam Repair Kit. Exit jams in the fuser can be caused by a broken fuser drive gear or a broken gear on the fuser. Remove the fuser and check the gear inside the printer for broken teeth. Manually turn the gears on the fuser and check for smooth operation. Check the paper exit sensor arm for proper mounting and free movement.
  • Check to make sure the rear door is closed on the printer. Open doors can cause 13 paper jam indications.
  • On the 5L/6L check the registration sensor arm below the pickup roller. Also check the exit sensor arm (bottom center of the fuser). These arms frequently get stuck or dislodged clearing paper jams. On these printers, if you are experiencing frequent paper jams, order our 5L/6L Multi-Sheet/No Feed Repair Kit

Error 14 No EP cartridge

  • Check that a toner cartridge is installed and fully seated.
  • On HP II/III and IISi/4Si models check that at least one sensitivity tab is installed on the right side of the toner cartridge. If you see 2 holes and no square plastic tabs sticking in at least one of them, the printer will not see the cartridge. If one tab is installed and the printer still doesn’t recognize the cartridge, try popping out the tab and putting it in the other position.
  • On HP 4/4+/5 printers the high voltage contacts can be dirty or misaligned. If contacts are ok, replace the high voltage power supply.

Error 16 Toner low

  • Toner cartridge is low on toner. Try gently rocking the cartridge to redistribute the toner. This will buy you 50-100 pages. Get a new cartridge as soon as possible.
  • Dirty or misaligned contacts on the high voltage power supply.
  • On the HP II/III printers it can be a loose connector on DC controller see tweaking for instructions on how to repair it.
  • On the HP 4/4+/5 printers there is a potentiometer adjustment on the left side of the printer. You have to remove the left panel and you’ll see it. It’s located at about the exact center of the printer.

Error 18 MIO Not Ready

  • The printer is not connected to a Lan.
  • The MIO (Jet Direct) card is defective or not seated correctly. Reseat or replace it. If you have another printer with the same card, try swapping them. Always turn printer power off when removing or inserting cards.

Error 20 Memory Overflow

  • Print job has exceeded the memory capacity of the printer. Simplify the print job, reduce the dpi setting or install additional memory. See our specials page for memory.

Error 21 Print Overrun

  • See error 20

Error 22 I/O Configuration

  • Printer or computer I/O configuration is incorrect
  • I/O cable is wrong or damaged
  • The computer is switched off
  • I/O port on printer is damaged. Replace the formatter.

Error 23 I/O Not Ready

  • I/O card can’t accept data or isn’t connected to the network. Check card seating (with power off) and replace if necessary.

Error 24 Job Memory Full

  • Too much data or too complex data for printer memory. See error 20.

Error 25 XXX Memory Full

  • Too much data or too complex data for printer memory. See error 20.

Error 30 PS Error 16

  • I/O time out. Printer got tired of waiting for user interaction like a manual feed. Check the I/O connections. Check display panel for media request.

Error 30 PS Error 22/25

  • Postscript error. Replace the Postscript SIMM module

Error 30 PS Error (all others)

  • A PCL file was sent to the printer while it was in Postscript mode.

Error 30.1.1 Disk Failure

  • 5si/8000 optional hard drive has crashed. Press select to continue.

Error 40 Data Transfer Error

  • Printer and computer may be set to different baud rates.
  • The computer is turned off.
  • The MIO card is defective or improperly seated.
  • Press continue or go on the printer to clear message.

Error 41 (temporary print engine error)

  • Temporary error has occurred. Press Go or Continue. Power cycle the printer.
  • On IIP/IIP+/IIIP with lower cassette option order our 41 Service Error Repair Kit

Error 41.1 41.2 41.3

  • Defective connections. Reseat J205,206,207 and laser scanner connectors.
  • Paper multifeed or wrong size paper being used.
  • Paper size selection doesn’t match the paper being used.
  • Cassette is overfull or improperly adjusted.

Error 41.4 or 41.5

  • Formatter PCA or DC controller is defective.

Error 50 (fuser malfunction)

  • HP II/III series most likely cause is the ac power module is defective. Order the HP II/III Service 50 Error Repair Kit. If the quartz fuser lamp is burned out, order the replacement fuser on specials page. Slight possibility of loose connector on DC controller. See tweaking page DC controller could also be defective, but this is very rare.
  • HP IIP/IIP+/IIIP most likely cause is burned out quartz lamp. Order the HP IIP/IIIP 50 Service Error Repair Kit. Could also be a failure of the power supply.
  • HP 4/4+/5 most likely cause is burned out quartz lamp. Order the HP 4 Service 50 Error Repair Kit. Could also be a failure of the power supply.
  • HP 4L/4P/5L/5P/6L/6P most likely cause is a bad ceramic heating element.
  • All other printers most likely cause is burned out quartz lamp. In rare instances the ac power supply has failed. Even rarer, the DC controller is defective.

Error 51 (beam detect error)

  • HP II/III series see tweaking page. Check the tab on the bottom of the toner cartridge facing you as you open the printer. If it’s broken off it won’t open the laser shutter. Check fiber optic cable for kinks or other damage.
  • HP IIP/IIP+/IIIP could be either the laser pca or the scanner motor. Listen for erratic sounding scanner motor. There is a tab on the front of the toner cartridge that could also cause the problem. If its damaged or worn, it won’t open the laser shutter. Check fiber optic cable for kinks or other damage.
  • All other printers, replace laser scanner assembly.

Error 52 (scanner motor malfunction)

  • HP II/III series see tweaking page.
  • HP IIP/IIP+/IIIP order the 52 Service Error Repair Kit.
  • All other printers, replace laser scanner assembly.

Error 53 (accessory memory error)

  • All printers replace bad memory board or defective SIMM. See specials page.

Error 54

  • Defective duplexer.

Error 55 (internal communication problem)

  • On the HP 2 series you have to replace both the dc controller and formatter boards. On all other printers it can be several things: DC controller, formatter, main motor

Error 56

  • On the IID/IIID the output selector knob on the rear assembly is not in the duplex position. On the IIISi/4Si a command was sent to print envelopes while the printer was in duplex mode.

Error 57

  • 6L/5L Memory card incompatibility – 1,2,4,8 MB, 5 volt, 70 nanosecond or faster
  • 6P/5P/5 Improper main motor function, check gear train for binding. Check DC controller connections – replace main motor
  • 4L/4 Main motor problem, check gear train for binding. Replace main motor
  • IIIP/IIP+/IIP Error 57-1 Incompatible memory can be either in the top or bottom slot. Also check motor cable connections. Replace main motor. Can also be a defective DC controller.
  • 5Si/4+/4Si/IIISi (X=2, 3 or 4) Fan motor is defective, check fan number X or duplexer fan and replace as necessary
  • 5 Main motor failure – replace main motor
  • 4+ 57.1 Gears are seized, main motor is bad or DC controller is bad
  • 4Si/IIISi 57.1 Gears seized, defective top cover switch, faulty AC interlock switch, J010 loose or faulty, bad main motor PCA

Error 58

  • 4/4L/4P/4V/5/5P Check the fan cable – reseat the cable or replace the fan
  • 4V/4MV Defective DC controller board – replace dc controller
  • 4Si/IIISi 58.1/58.2 Paper cassette is impoperly inserted
  • 5Si 58.X Tray/Lifter Malfunction if X=1: Tray 2 lifter, X=2: Tray 3 lifter, X=3: Tray 1 lifter, X=4: Tray 4 lifter Press SELECT to continue

Error 59 Add Memory

  • 4Si/IIISi Not enough memory for PostScript option. Verify SIMM’s are seated properly, replace any defective SIMMS
  • 5Si 59.X Main motor malfunciton X=1: Main motor startup failure, X=2: Main motor rotation failure Error 62.X

62.0 Service, 62.1-4 Service, 62.5 Service, 62.6 Service All Printers

  • 1. Improperly seated SIMMs or font cartridge – remove, check and clean the contacts, re-install and try again.
  • 2. Defective Internal Memory – Replace the Formatter PCA.

Error 67 Defective formatter PCA

  • 2/2D/2P/2P+/3/3D/3P/4/4+/4P – Defective formatter board, try reseating the connectors and any accessories you may have plugged in to it, turn power off first!
  • On the 4Si it could be a temporary error which can be corrected by cycling the power
  • 4V/4MV – Most common cause is a defective paper guide plate assembly.
  • 5Si The field replaceable units (FRU’s) not installed correctly. Check and reinstall.

Error 79

  • Software/drivers, Memory PCA’s, Font-Macro-Personality Cartridges, option I/O Cards. Defective toner cartridge in the Laserjet 4 Plus only. Remove any accessories (font cartridges, memory PCA’s, SIMMs, etc.) plugged into the formatter card and try again. If the problem persists and is application specific, verify proper setup with application vendor.
  • Defective Formatter PCA – Replace with known operational board and try again.

Error 80

  • Improper MIO connection – look at pins on formatter MIO connection
  • Defective MIO Card – Replace card
  • Defective Formatter Card – Replace card

Error 89

  • The PostScript ROM’s have bent or broken pins inspect the pins and reseat if necessary
  • Check to see that the ROM SIMM’s are in the proper location and oriented properly
  • This can also be a temporay error, try power cycling the printer
  • The PostScript ROM’s/SIMM are defective

Brother TN-221 TN-225 series toner reset.

Brother HL-3140CW – Reset Toner Cartridge

The Brother HL-3140CW has a process to manually override the “Toner Empty” message, and reset the toner cartridges.

  1. Ensure the printer is switched on.
  2. Open the printer lid to reveal the toner cartridges.
  3. Press the “secure” and “cancel” buttons together.
  4. The LCD should display a new menu.
  5. Use the up and down keys to select the cartridge you wish to reset.
    • K = Black
    • C = Cyan
    • M = Magenta
    • Y = Yellow
    • STD = Standard Capacity Cartridge
    • HC = High Capacity Cartridge
    • SHC = Super High Capacity Cartridge.
  6. Press the “OK” button and then the up arrow to confirm.
  7. Close the printer lid.

Brother HL-3140CW – Reset Drum

After installing a new drum unit, the printer needs to be reset.

  1. Press the Up arrow key while holding down “Go” on the printer’s control panel.
  2. Press the Up or Down arrow key to display Drum Unit. Press “OK”.
  3. Press the Up or Down arrow key to display the colour of the drum unit that you replaced. Press “OK”.
  4. Press the Up arrow key for “Reset” to reset the drum counter.

HP Service Pin list

HP Printer Model Service Menu PIN Code
LaserJet 2300 11230002
LaserJet 2410 10241004
LaserJet 2420 10242004
LaserJet 2430 10243004
Color LaserJet 3000 11300005
Color LaserJet 3500 10350003
Color LaserJet 3550 10350003
Color LaserJet 3600 11360005
Color LaserJet 3700 10370003
Color LaserJet 3800 11380005
LaserJet 4100 MFP 04410002
LaserJet 4101 MFP 04410002
LaserJet 4200 11420002
LaserJet 4240 04424005
LaserJet 4250 09425004
LaserJet 4300 11430002
LaserJet 4345 MFP 11434504
LaserJet 4350 09435004
Color LaserJet 4600 04460002
Color LaserJet 4610 05465004
Color LaserJet 4650 05465004
Color LaserJet 4700 09470005
Color LaserJet 4730 MFP 09473005
LaserJet 5200 05520006
Color LaserJet 5500 04550002
Color LaserJet 5550 09555004
LaserJet 9000 / 9000 mfp 00900001
LaserJet 9040 04904005
LaserJet 9040 mfp 11904004
LaserJet 9050 / 9050 mfp 09905004
Color LaserJet 9500 / 9500 mfp 04950003
Color LaserJet CP3505 06350507
Color LaserJet CP3525 09352508
Color LaserJet CP4005 10400506
Color LaserJet CP4025 11402509
Color LaserJet CP4525 11452509
Color LaserJet CP6015 03601508
Color LaserJet CM6030 04603008
LaserJet M601 10060311
LaserJet M602 10060311
LaserJet M603 10060311
LaserJet M3027 11303506
LaserJet M3035 11303506
LaserJet M4345 11434506
LaserJet M4555 04455511
LaserJet M5025 11503506
LaserJet M5035 11503506
LaserJet P3005 10300506
LaserJet P3015 07301509
LaserJet P4014 05401408
LaserJet P4015 05401508
LaserJet P4515 05451508

HP LaserJet MFP Products – Configuring the Send to Folder Settings

HP LaserJet MFP Products – Configuring the Send to Folder Settings.

Information
See the following information on how to configure the Network Folder to receive all scanned documents from the MFP directly. This information is applicable to the following HP LaserJet MFP products:

  • HP Color LaserJet 4730 Multifunction Printer series
  • HP Color LaserJet CM4730 Multifunction Printer series
  • HP Color LaserJet 8550 Multifunction Printer series
  • HP Color LaserJet 9500 Multifunction Printer series
  • HP Color LaserJet CM6030/CM6040 Multifunction Printer series
  • HP LaserJet 4345 Multifunction Printer series
  • HP LaserJet M4345 Multifunction Printer series
  • HP LaserJet M4349 Multifunction Printer series
  • HP LaserJet 9040/9050 Multifunction Printer series
  • HP LaserJet M9040/M9050 Multifunction Printer series
  • HP LaserJet M9059 Multifunction Printer series
  • HP LaserJet M3035 Multifunction Printer series
  • HP LaserJet M5035 Multifunction Printer series
Details
Apart from the Send to Email option, it is also possible to also configure the Send to Folder option to scan documents and send them to the Network Folder in PDF and other supported formats.
Follow the Step by Step instructions listed below to configure the Shared Network Folder:
  1. Create a Folder in the System (Example: on the Desktop).
  2. Share the folder with Full Access Permissions.
  3. Access the Embedded Web Server (EWS) for the MFP using IP address.
  4. Under the Settings tab, make sure the Show – Network Folder option is selected under Home Screen Setup as shown in the Figure below.
  5. Click on the Digital Sending Tab and Send to Folder option.
    1. Check Enable Send to Folder .
    2. Click theAdd button under Quick Sets as shown in the Figure below.
    3. Enter the Alias name and then click on Add Folder button.
  6. Enter the required settings in each step.
    1. Under Step 1 – Select Shared Folder .
    2. Under Step 2 – Enter the Computer Path.
    3. Under Step 3 – Enter the Access Credentials details (Username and Password ).
    4. Now click Test Folder Access to verify the entered Settings.
  7. If the entered settings are correct, a confirmation message stating Access to the folder is verified will be displayed. If not then check the settings and try reconfiguring with the correct settings.
  8. Now try SCAN TO FOLDER/NETWORK FOLDER from the MFP and the Folder name listed on MFP Control Panel and the scanned document will be visible in the Folder on the PC.

 

Link: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=2512319&prodTypeId=18972&prodSeriesId=2512319&objectID=c02720194

Canon LBP5970 counter reset

Canon LBP5970 counter reset
1. Turn machine on while pushing and holding the TWO up/down menu buttons at same time.
2. Menu window will show “OKI USER”
3. Scroll to ” Engine Dialog Mode” is indicated. Push Enter button.
4. “Diagnostic Mode xx.xx.xx S-Mode is indicated.
5. Scroll to “NV-Ram initial” is indicated. Push ENTER.
6. Window shows “NV-Ram- Initial Table 1”.
7. Push ONLINE and ENTER Buttons simultaneously and HOLD for 10 seconds after you see “Executing Reset” appear in menu window.
8. Restart printer.
All toner, drum, fuser and transfer figures return to 100%.

Reset Brother DR420 drum unit life on Brother printers

For HL printers:

  1. Change the drum, keep the front door open while the printer is on;
  2. Press and hold the “GO” button until all lights are lit;
  3. Once all light are lit, release the “GO” button and close the front door;
  4. Make sure the drum light is off;
  5. The counter is reset.

For MFC, DCP multiple function machines:

  1. Open the front door where you put the cartridge in, push the “clear” or “option” button;
  2. It will prompt you: “Change drum, 1-Yes, 2-No”;
  3. Press 1, accept, the machine will reset the drum life.
  4. Close the front door, done!

reset HP P4014 P4015 series Maintenance Count

After installing a maintenance kit, you should reset the printer’s “Maintenance Count”.

There are two ways to do this, depending on your firmware revision.

Method 1

1. Turn the product off.
2. Turn the product on.
3. Press and hold down the OK button while the memory is counting. The memory starts counting at 000MB immediately after you turn the power on.
4. Continue to hold down the OK button until all three LEDs are illuminated.
5. Release the OK button.
6. Press the up arrow (Navigation) button until the message New Maintenance Kit appears on the control panel display. If New Maintenance Kit is not an option then you have an old firmware version (see below).
7. Press the OK button once. Your maintenance count is reset.

Method 2

Some of the older firmware versions did not have the “New Maintenance Kit” option mentioned in the above procedure. In this case you can either update the printer’s firmware to ad this feature or manually reset the maintenance count in the service menu as described below.

Enter the Service Menu — Press the MENU button, and scroll through the list of menus until you see “SERVICE”. Press OK.

Before you can enter the Service Menu, you will see a blank line on the screen where you are supposed to enter an access code:

On a LaserJet P4014, the access code is 05401408

On a LaserJet P4015, the access code is 05401508

On a LaserJet P4515, the access code is 05451508

Enter the code and press OK.

You will now be allowed into the Service Menu. Scroll through the list of options until you see, “Maintenance Count.” Press OK.

Change the current maintenance count to “0” by pressing the number “0”, and then pressing OK.

To confirm this, you can print an Information page.

Common Norstar Telephone Features

Common Norstar Telephone Features

To Call an Extension:
1. Lift handset or press an INTERCOM key
2. Dial the extension number

To Use Voice Call:
1. Lift handset, press Voice Call key or press the Feature button, then press 66
2. Dial the extension number
*If person is on the phone, Voice Call will not work

To Call an Outside Line:
1. Lift handset or press INTERCOM key
2. Dial “9” followed by the telephone number
(Depends on system configuration, may not be applicable.

To Place a Call on Hold:
1. Press the hold key

To Retrieve a Caller Held on Your Phone:
1. Lift handset
2. Press the INTERCOM key or line button that has the flashing triangle next to it

To Transfer a Call:
1. While a caller is on the line, press the softkey under the word TRANSFER in the LCD display or Feature 70
2. Dial the extension number of the person you are transferring to
3. You may announce the call at this time by waiting for the called party to answer
*Press the JOIN softkey to complete the transfer
*Press the RETRY softkey to enter a different extension
*Press the CANCEL softkey to return to the caller

To Park A Call (Puts a call on hold so that it can be picked up from any telephone on the system:
1. While a caller is on the line, press the CALL PARK key or press the Feature button, then 74
2. Look at the display to see where the call is parked, the display will show a 3 digit park code
3. Hang up the receiver

To Retrieve a Parked Call:
1. Lift handset or press the INTERCOM key
2. Dial the park code (Example 101, 102.

To Page:
1. Lift handset
2. Press the PAGE key or press the Feature button, then 611
3. Make your announcement
4. Press the release key

To Turn On or Off Do Not Disturb:
1. Press the DND key or press the Feature button, then 85
2. To turn it off: Press the DND key or the Feature button, then #85

To Make a Conference Call:
1. Make or receive the 1st call
2. Press the Hold key
3. Place 2nd call
4. Press the Conference key or press the Feature button, then 3
5. Press the INTERCOM key next to the held first call

To Pickup a Specific Ringing Extension:
1. Press the Call Pickup key or press the Feature button, then 76
2. Dial the extension you want to pick up

To see the Call Duration Timer:
1. During your call or just after your call
2. Press the Feature button, then 77
*This will show you a “static” duration of your call

To Use Last Number Redial:
1. Press the Last No. Redial key or press the Feature button, then 5
*This will redial the last number you called

To Check to See What is Programmed On a Particular Button:
1. Do a “Button Inquiry” by pressing the Feature button, then * 0
2. Hit the button you want to check and it will show in the display what is programmed there


Norstar Phone – Program Your Norstar Telephone

To Program Buttons On Your Phone:

For External Numbers:
1. Press the Feature button, then * 1
2. Push the button you want to program
3. Display will read “Program and OK”
4. Enter the telephone number, then press the OK softkeyFor Internal Numbers (Extensions.:
1. Press the Feature button, then * 2
2. Push the button you want to program
3. Display will read “Intercom #:__”
4. Enter the extension number

For Feature Codes:
1. Press the Feature button, then * 3
2. Push the button you want to program
3. Press the Feature button then enter the Feature Code

To Change the Contrast of the Display:
1. Dial the Feature button, then * 7
2. Press the number keys 1 – 9 to your desired brightness level
3. Press the OK softkey

To Change your Ring Type:
1. Press the Feature button, then * 6
2. Press the number keys 1 – 4 to hear the different ring types
3. Press the OK softkey when you hear your desired ring

To Change the Ring Volume:
1. Press the Feature button, then * 80
2. Press the volume key up or down
3. Press the release key1 to exit and save the volume level

To Program Personal Speed Dial Numbers: (Numbers 71 – 94 only.
1. Press the Feature button, then * 4
2. Enter the 2 digit code (71 – 94. that you want to assign to that phone number
3. Enter the telephone number, then press the OK softkey
4. Display will show: “Entry xx stored”


Voicemail Features Norstar Common

To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the “#” sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: “Accept msgs: Y”, Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the “Y” to an “N” if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting


Norstar Voicemail Administrative Programming

Programming must be done from any M7310, T7316, or M7324 model phone set.

To Log Into System Administration:
1. Enter Feature 983
2. The display will show “LOG”, enter your login password

a. If your company extensions are 2 digits long enter “120000”
b. If your company extensions are 3 digits long enter “1020000”
c. If your company extensions are 4 digits long enter “10020000”

3. Press the softkey under “OK”

To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “ADD”
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select “OK”
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “DEL”
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under “Delete”

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000”, the system will ask the user to change this the first time they log into their mailbox using this password.

To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows “Reset Password”
6. Select the softkey under “Next”, keep hitting “Next” until the display shows the name
7. Select the softkey under “Chng” to enter a new name
8. Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma and then enter the first name. When spelling the name, press “#” to move to the next character
9. Select the softkey under “Next” to save the change
10. Hit the release button

To Change the “Recorded” Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under “Admin” (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will “beep”, prompting you to record a new name (name only here, not greeting..
3. Press “Ok” in the window when you are done recording and then “Ok” again to accept the recording


Norstar 3×8, 6×16 and 8×24 Admin. Programming

If the main system unit (KSU) looks like one of the following, you’ll use this set of instructions:
(Show below, left to right: 8×24, 6×16, 3×8)

Once you’re in administration mode, the function of some of the buttons on your phone will change, as labeled below.  Once you exit programming mode, the function of the buttons will return to normal.
(Shown below, left to right: M7324, M7310).  You can also use the T7316 to program.

Programming must be done from any M7310, T7316, or M7324 model phone set.

To Log Into System Programming:
1. Press FEATURE * * 2 6 6 3 4 4
2. Enter Password: 2 6 6 3 4 4       Display will read: ” A. Configuration”
Using the navigation keys, as displayed below, follow the next simple steps:
3. Press: NEXT        Display will read: “B. General Admin”
4. Press: SHOW       Display will read: “1. Sys speed dial”
5. Press: NEXT         Display will read: “2. Names”
6. Press: NEXT         Display will read: “3. Time and date”
7. Press: SHOW        Display will read: “Time # # : # #” (Your current setting.

To Change the Time:
1. Press the CHANGE softkey     Display will read: “Hour:
2. Press the CHANGE softkey         Display will read: “Hour: _ ”
3. Enter the new HOUR. (in 24-hour format – Ex.: 5:00pm = 17:00.     Display will then read the new Hour programmed.
4. Press NEXT     Display will read: “Minutes: # # ”
5. Press the CHANGE softkey       Display will read: “Minutes”: _ ”
6. Enter the new MINUTES.

To Change the Date:
1. Press NEXT      Display will read: “Date DD MM YY”
2. Press the CHANGE softkey     Display will read: “Year: # # ”
3. Press the CHANGE softkey, (If the year is incorrect)     Display will read: “Year: _ ”
4. Enter the new YEAR        Display will then read the new Year programmed.
5. Press NEXT       Display will read: “Month: # # ”
6. Press the CHANGE softkey, (If the month is incorrect)      Display will read: “Month: _ ”
7. Enter the new MONTH      Display will then read the new Month programmed
8. Press NEXT     Display will read: “Month: # # ”
9. Press the CHANGE softkey, (If the day is incorrect)     Display will read: “Day: _ ”
10. Enter the new DAY     Display will then read the new Day programmed

Programming System Speed Dials

Follow steps 1-3 under “Log Into System Features”

4. Press: SHOW    Display will read: “1. Sys speed dial”
5. Press: SHOW     Display will read: “Speed Dial #:___”  HINT: Begin your system Speed Dials with “01”
6. Enter: 01 or 02 or 03 etc…      Display will read: “Speed dial #:01”
7. Press: SHOW     Display will read: “No number stored”
8. Press the “CHANGE” softkey.     Display will read: “#01:
9. Enter the Speed Dial number
10. Press the “OK” softkey.
11. Press: NEXT     Display will read: “Use prime line”
12. Press: NEXT     Display will read: “Display digits:Y”
13. Press: NEXT     Display will read: “Bypass restr’n:N”
14. Press: NEXT     Speed dial 01 has now been programmed:

To program another Speed Dial Number, repeat steps 6 thru 14.

Changing a name on a phone
Follow steps 1-3 under “Log Into System Features”
4. Press: SHOW     Display will read: “1. Sys speed dial”
5. Press: NEXT      Display will read: “2. Names”
6. Press the SHOW     Display will read: “Set names”
7. Press: SHOW     Display will read: “Show set:__”
8. Enter the extension number of which you wish to change the name     Display will read: “<##:name>”
9. Press the CHANGE softkey
10. Using the dial pad spell out the name    Ex: If you need the letter K press the 5 key twice and then press # to confirm the letter. Continue until the entire first name is spelled. (note: you are limited to 7 characters)
11. Press: NEXT (if you fail to do this step, the name will not be saved!!!)
12. Press the RLS key